Getting started
Verification Sandbox and Testing
The Sample Verification feature lets you generate mock identity checks with predefined outcomes to test your integration's webhooks, logic, and workflows without using real documents.
API keys
Almost for all API calls you will be using API key pair - key and secret. These can be set up via dashboard by going to Settings -> API keys
Webhooks
Most services will need webhooks setup for successful functioning. Before starting we recommend familiarizing yourselves with responses and relevant statuses, and what you can expect:
Postman collection
To help you test the APIs you can use our Postman collection
Getting help
If you encounter any problems or have questions, you should reach out to iDenfy's staff for swift help. Contacting correct people will increase the resolution speed:
Account manager
- Finances - lack of credits, finances expiry times, questions how credits work
- Want to add additional services to your contract
- Interested in feature, but not sure if it costs extra
- Interested in change of contract
If you already signed a contract, your account manager should have contact you. If you don't have account manager you can write to sales@idenfy.com
Techsupport
- Services are not working as expected
- The outcome of service is not as expected
- Need guidance with integration
- Need change settings
- Have technical questions how do services work
Techsupport should be reached out by creating a ticket via Jira customer portal